Contact Saxony Water Restoration

What should you do before the crew gets to your Saxony home?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• Turn the main valve clockwise until it stops. If it won't budge, don't force it, and tell us on the call.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Check the sump pump's breaker if the pit is overflowing, and if you have a battery backup, make sure it kicked on.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What should you have ready when you call Saxony Water Restoration?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Which fixture or pipe is leaking, or that you can't tell yet.
• Whether it's clean water from a supply line or water that came up from a drain.
• If you've seen standing water when you look in the crawl space access.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Saxony date mostly from the 2000s to 2010s, and the decade tells the crew what kind of pipes to expect.
• If the water came from the unit above or next door, so we know whose plumbing to look at.
• If there's a dog or other pet the crew should know about.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

What's worth knowing about water damage in Saxony homes?

Much of Saxony was built in the 2000s to 2010s, so the plumbing is newer and leaks tend to come from appliances and sump pumps. You'll see cottage and two story homes across Saxony. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. If you live close to Saxony Lake, high water can find its way in through foundation walls or window wells. Winter freeze and thaw cycles can split pipes in outside walls and unheated spaces, which is why winter leaks often start at an outside wall. Tell the person who answers what you know, and the crew will take it from there.

Which areas around Saxony can call this number?

This number covers Saxony and its neighborhoods, including these:

• The Traditions · built mostly in the 2000s
• The Cottages · much of it from the 2000s, basements are common
• Hannover on the Green · built mostly in the 2000s to 2010s, slab homes are common
• Parkside Towns at Saxony
• The District at Saxony
• Carriage Manor at Saxony · much of it from the 2000s to 2010s, most with basements

We also take calls from nearby Tanglewood, Avalon, Limestone Springs, Sandstone, Sandstone Lakes, Somerset, Sagamore and Hawthorns. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do people ask before calling about water damage in Saxony?